Cancellation and Refund

At ARNI, we strive to ensure a smooth and satisfying shopping experience. If you ever need to cancel an order or request a refund, please review our policy below.

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1. Order Cancellation
For Prepaid Orders (UPI / Card / Net Banking)

Cancellation before Dispatch: You may cancel your prepaid order before it has been shipped. In this case, a full refund will be issued with no deduction.

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Cancellation after Dispatch: Once the order is dispatched, cancellation is no longer possible. You may refuse delivery, but shipping charges will be deducted from the refund.

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For COD (Cash on Delivery) Orders

COD orders can be cancelled; however, since logistics are already reserved, a standard shipping charge will be deducted from your refund or future credit.

2. Refund & Return Eligibility

We only offer refunds for products that are: Damaged, Defective, or Incorrectly delivered (wrong item).

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For claims, customers must:
✔ Provide clear photo/video proof of the issue within 48 hours of delivery
✔ Ensure the product is unused and in original packaging

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3. Refund Process

Once your claim is reviewed and approved, the refund will be processed via the original payment method (for prepaid) or as store credit/UPI for COD orders.

Refunds typically take 7–10 business days to reflect.

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4. Non-Refundable Situations

❌ Change of mind after delivery
❌ Used or unboxed products
❌ Delays due to courier or unforeseen logistics issues

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5. Shipping Charges
Order Type    Cancellation Fee
Prepaid (before dispatch)    No fee
Prepaid (after dispatch)    Shipping charges deducted
COD Orders    Shipping charges deducted

6. Contact & Support

For cancellation or refund requests, please contact our support team at:
📩 support@arni.com

📞 +91-XXXXXXXXXX

Note: ARNI reserves the right to update this policy at any time to enhance customer experience and ensure fair practices.